Privacy Policy

Last updated 06/02/2026

This Privacy Policy describes how Deviceflow, Inc. collects personal data from and about visitors to www.deviceflow.com, or any other website where this Privacy Policy is displayed (the “Site”), how we use that information, and the circumstances under which we share that information with others.

This Privacy Policy does not apply to personal data that you transmit to us to establish and maintain your account, or to any personal data that may be part of the content that you submit or manage using the Deviceflow service. Our services agreement describes our obligations with respect to any personal data that you submit in connection with your services account or as part of your content, including communications processed by our AI agents.

Please contact us if you have any questions about this Privacy Policy.

Contact Information:

Email: hello@deviceflow.com

Address

Deviceflow, Inc.
Attn: Privacy Officer
3945 SE Grant Ct
Portland, OR 97214

You may reach us at this same address if you would like more detail about our collection and use of your personal data, or if you would like to amend, delete, or restrict our right to use any of your personal data.

If your personal data is controlled by a Deviceflow customer and you wish to remove, amend, block, remove consent for processing, or take other action with respect to your personal data, please contact the Deviceflow customer who controls your personal data. Deviceflow acts on the instructions of its customers with respect to personal data that is processed by them using Deviceflow’s services.

All the below categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Information We Collect

Webserver Data

When you visit or log in to our website, our web server will capture your IP address, the time and duration of your visit, and the pages on the Site that you visit. Cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

AI and Analytics Tools

We may use third party web analytics and marketing tools, along with our own AI systems, to capture information about your use of the Site and our services, such as user interactions and communication patterns. These tools currently include PostHog (product and web analytics), the LinkedIn Insight Tag (advertising and conversion measurement), Intercom (live chat and support), and business visitor-identification services. The providers of these tools may capture data about your activity on our Site via cookies and similar techniques. As described under “Cookies and Online Tracking Technologies” below, these non-essential tools load only after you consent.

Information You Submit

We may ask you to volunteer information about yourself using the Site. For example, we may ask you to provide your name, email address, company name, and general information about your interest in our services. Your submission of this type of information as a visitor on the Site is not required.

If you subscribe to our email newsletter, we collect the email address you provide and process it using Kit (formerly ConvertKit), our third-party email marketing provider, in order to send you newsletters and company and product updates. You can unsubscribe at any time using the link included in every email. Kit’s handling of your information is governed by its own privacy policy.

Communication Data

When using our services, our AI agents process communications sent through various channels (email, text, calls). This processing is done to provide our core services and is governed by our service agreement with our customers.

Links from Other Sites

If you arrive at our site by clicking on an advertisement or content published by a third party, that third party may provide information to us about your activity on their site. For example, we may use Google AdWords or other third party advertisers, or may sponsor links on other third party sites.

Combination with Other Data

If you register for our Services, we may combine information we collect about you as a Site visitor with the information we collect about you as a Service user, including personal data.

How We Use Your Personal Data

We use the personal data we collect from Site visitors as follows:

To improve our website and services based on user feedback and interaction patterns
To train and improve our AI systems for better service delivery
To administer contests, promotions, surveys or other site features
To send periodic emails about our services and company updates
To provide customer support and service optimization

We will not use or process your personal data for purposes that are not compatible with the original purpose of collection as described in this Privacy Policy, or as subsequently authorized by you.

Security

We implement industry-standard security measures to protect your personal data, including:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and audits
Compliance with relevant security standards and regulations

We do not sell, trade, or otherwise transfer your personal data to outside parties except as follows:

To trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
When required to comply with legal obligations or enforce our Site policies
To protect our rights, property, or safety, or the rights, property, or safety of others
In connection with a potential business transaction (e.g., merger or acquisition), subject to appropriate confidentiality agreements

AI Processing and Automated Decision Making

Our services include AI-powered features that process communications and make automated decisions. We implement appropriate safeguards for this processing, including:

Human oversight of AI systems
Regular accuracy and bias testing
Clear documentation of automated processes
Options for human review of significant decisions

Cookies and Online Tracking Technologies

We use cookies and similar technologies for two purposes:

Essential technologies that are required for the Site to function. These are always active.
Analytics and marketing technologies that help us understand how the Site is used and measure our marketing, including the tools described under “AI and Analytics Tools” above. These non-essential technologies do not load until you consent.

When you first visit the Site, we present a consent banner that lets you Accept or Decline non-essential cookies and tracking. Declining does not change how the Site functions. You can change your choice at any time using the Privacy Settings link in the Site footer. You can also configure your browser to manage or block cookies, though this may impact some functionality.

Global Privacy Control

We honor the Global Privacy Control (GPC) signal. If your browser or a browser extension sends a GPC signal, we automatically treat it as a request to opt out of the sale or sharing of your personal information and disable non-essential tracking — you do not need to take any further action. You can learn more about GPC at https://globalprivacycontrol.org.

Some of the tracking technologies described above may constitute a “sale” or “sharing” of personal information for cross-context behavioral advertising under California and other state privacy laws. You have the right to opt out. You can exercise this right by:

Clicking Do Not Sell or Share My Personal Information or Privacy Settings in the Site footer and selecting Decline;
Enabling Global Privacy Control in your browser (see above); or
Opting out of visitor-identification advertising at https://app.retention.com/optout.

We do not knowingly sell or share the personal information of individuals we know to be under 16 years of age.

Children’s Privacy

We do not knowingly collect information from anyone under 13 years of age. Our services are directed to business users and medical device industry professionals.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Restriction of processing
Data portability
Objection to processing

If you are a California resident, you also have the right to opt out of the sale or sharing of your personal information, and the right not to receive discriminatory treatment for exercising your privacy rights. See “Do Not Sell or Share My Personal Information” above for how to exercise these rights.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Material changes will be communicated to users through the Site or direct notification.

Contact and Enforcement

For privacy-related concerns or complaints, please contact us at hello@deviceflow.com. We will respond promptly and cooperate with relevant regulatory authorities to resolve any complaints.